contact

TEL: 877-378-1178/TEXT US: 602-316-9299 CONTACT@STEELHORSEFORMULATIONS.COM
85 W COMBS RD STE 101-244 SAN TAN VALLEY, AZ 85140

OPENING HOURS 8:00AM-5:00PM MST

We are Text Friendly. So if you have questions please feel free to text us at 602-316-9299

©2018 by STEEL HORSE FORMULATIONS, LLC

STORE POLICY

TERMS & CONDITIONS

This Terms and Conditions Agreement sets forth the Agreement between Steel Horse Formulations LLc, and its affiliates  ("STEELHORSEFORMULATIONS.COM", SERRQUINES15", or "Serraquin.COM" or "we") and each user ("you" or "user" or "customer") governing the use by you of this site. Please read this Agreement carefully before using this site. By using this site, you signify your assent to this Terms and Conditions Agreement. If you do not agree to the terms and conditions contained in this Terms and Conditions Agreement, you may not access or otherwise use this site. This Agreement applies to any transaction or relationship between the parties, including those related to the use of this website and/or the purchase and sale of merchandise through this website or from Steel Horse Formulations by other means, including email, telephone, fax, live chat communication, and postings to the steel horse formulations message boards.

Please also read our Shipping and Ordering Policy and International Shipping and Ordering Policy pages for further policies on Shipping and Handling, Payment Methods, the Ordering Process, our Return Policy, and more. These pages also govern the use by you of this site, and by using, accessing or ordering from this site you indicate your acceptance of all terms contained therein.

Please also read our Privacy and Security Policy Agreement page. This page also governs the use by you of this site, and by using, accessing or ordering from this site you indicate your acceptance of all terms contained therein.

Order Acceptance
By placing your order on our website, you authorize us to charge your credit card for the amount calculated during your order, or as modified by us for the reasons stated below, or modified as a result of your personal request. Please note that there may be certain orders that we are unable to accept, either in full or in part, and must cancel or modify. We reserve the right, at our sole discretion, to refuse, cancel or modify any order for any reason.

Some situations that may result in your order being canceled or modified include limitations on quantities available for purchase; inaccuracies or errors in product or pricing information; product or ingredient restrictions mandated by local, state, national or international regulations; address inaccuracies; or problems identified by our credit and fraud avoidance group. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order.

If your order is canceled by us after your credit card has been charged, we will issue a credit to your credit card in the amount of the charge.

Customs
Steel Horse Formulations LLc, strictly follows all international regulations regarding export to other countries. A variety of customs fees, taxes, and duties may be charged on orders sent outside of the United States, which are out of our control. Customer agrees that they are responsible for any charges incurred to obtain possession of package. Customer is advised to determine any and all fees and taxes that may be imposed to import products offered at Steel Horse Formulations LLc and agrees to be fully responsible for such fees and taxes.

If a customer fails to claim a package due to refusal to pay customs fees, we will not issue a refund even if the goods are returned to us. By the time we did receive the goods, they would have been exposed to unknown elements and would be unsellable and have to be destroyed. This is one of the reasons for our policy to NOT accept any returns or issue any refunds for international orders.

Steel Horse Formulations LLC strictly follows all known national and international regulations regarding the sale, purchase and shipment of any product or product ingredient that is considered restricted or prohibited by any law within the United States or abroad.

Prices & Currency
The prices displayed on this website are quoted in U.S. dollars and are valid and effective only within the United States, and such prices do not include shipping and handling or sales taxes, if applicable, unless otherwise stated, which will be added to your total invoice price. You are responsible for the payment of any shipping and handling charges and state and local sales or use taxes that may apply to your order. International shipment rates vary based on total package weight and final destination. All pricing does not include duties, tariffs, or value-added taxes. If assessed, these charges are the responsibility of the package recipient, who will be billed for them by the local Customs office.

Medical Disclaimer
The products, information, services and other content provided on and through this site, including without limitation any products, information, services and other content provided on any Linked Site, are provided for informational purposes only to facilitate discussions with your physician or other healthcare professional (collectively, "Veternary Professional") regarding treatment options.

The information provided on this site and Linked Sites, including without limitation information relating to medical and health conditions, products and treatments, is often provided in summary or aggregate form. It is not intended as a substitute for advice from your Veternary Professional, or any information contained on or in any product label or packaging. Information and statements on this website regarding dietary supplements have not been evaluated by the Food and Drug Administration, and are not intended to diagnose, treat, cure, or prevent any disease or health condition.

You should not use the information or services on this site, or via other communication with Steel Horse Formulations LLC for diagnosis or treatment of any health issue or for prescription of any medication or other treatment. When you receive an item, carefully read all information provided including labels, warnings, and directions before use. Actual product packaging and materials may contain more and/or different information than shown on this website. You should always speak with your Veternary Professional before using any medication or nutritional, herbal or homeopathic product, before starting any diet or exercise program or before adopting any treatment for a health problem. Each person is different, and the way you react to a particular product may be significantly different from the way other people react to such product. You should also consult your physician or healthcare professional regarding any interactions between any medication you're currently taking and nutritional supplements.

Steel Horse Formulations LLC is not responsible for any product or service sold on or through this site or any claims of quality or performance made on or through this site, including any claims of quality or performance made on or through any site to which this site links (each a "Linked Site"). You are advised that other sites on the internet, including without limitation Linked Sites, might contain material or information that some people may find offensive or inappropriate; or that is inaccurate, untrue, misleading or deceptive; or that is defamatory, libelous, infringing of others' rights or otherwise unlawful. Steel Horse Formulations  LLC expressly disclaims any responsibility for the content, legality, decency or accuracy of any information, and for any products and services, that appear on any Linked Site.

Copyright and Trademarks
All website design, text, graphics, sound, software and other content, and the selection and arrangement thereof, are the property of Steel Horse Formulations LLC or its licensors, and are protected by United States and international copyright law. All rights to such materials are reserved to their respective copyright owners. Permission is granted to electronically copy and to print in hard copy portions of this website for the sole purpose of placing an order with Steel Horse Formulations LLC.

Any other use of materials on this site, including without limitation reproduction for purposes other than noted above, modification, distribution, replication, commercial or other exploitation, or creation of derivative works, without the prior written permission of Steel Horse Formulations LLC, is strictly prohibited.

Steel Horse Formulations  LLC, and all logos, page headers, custom graphics and icons are service marks and/or trademarks of Steel Horse Formulations LLC  or its licensors or affiliates. All other trademarks, service marks, product names and company names or logos that appear on this site are the property of their respective owners.

No Warranty - Disclaimer
Steel Horse Formulations  LLC., is providing this site and its contents on an "as is" basis. Steel Horse Formulations LLC., and its officers, directors, employees, agents, licensors, suppliers, content providers and the like (together, "affiliates") make no representations or warranties of any kind, express or implied, with respect to this site or its contents, including without limitation the products, information or services offered or sold on or through this site or any Linked Site and the uninterrupted and error-free use of this site. Steel Horse Formulations  LLC, and its affiliates expressly disclaim all such representations and warranties, including without limitation all warranties of merchantability, accuracy, timeliness, completeness, fitness for a particular purpose and non-infringement. Steel Horse Formulations LLc. and its affiliates do not warrant that the site or files available on the site will be free from corrupted data, computer viruses or similar destructive or contaminating code. No oral or written statements by Steel Horse Formualtions LLC, or its affiliates will create any warranty not expressly set forth herein. Your use of this site and any Linked Site is at your sole risk.

Usage
You agree to maintain the security of your account on the site, including the security of your password and other confidential information relating to the use of the site and your account on the site. You agree to be responsible for all charges resulting from the use of your account on the site, including charges resulting from unauthorized use of your account prior to your taking steps to prevent such occurrence by changing your password and notifying Steel Horse Formulations LLC.

You agree to use this site only for lawful purposes, and that you are responsible for your use of and communications on the site. You agree not to post on or transmit through this site any unlawful, infringing, threatening, harassing, defamatory, vulgar, obscene, profane, indecent, offensive, hateful or otherwise objectionable material of any kind, including without limitation any material that encourages criminal conduct or conduct that would give rise to civil liability, infringes others' intellectual property rights or otherwise violates any applicable local, state, national or international law. You agree not to use this site in any manner that interferes with its normal operation or with any other user's use and enjoyment of the site. You agree not to reproduce, modify, distribute, replicate, commercially exploit or create derivative works of any portion of the site or material thereon.

You further agree that you will not access our website by any means except through the interface provided by Steel Horse Formulations  LLC . for access to the site. You agree that you will not access this site from any territory where its contents are illegal, and that you, and not Steel Horse Formulations LLC, and its affiliates, are responsible for compliance with applicable local laws.

These terms are effective unless and until terminated by either you or Steel Horse Formulations LLC . You may terminate this Agreement at any time, provided that you discontinue any further use of this Site. Steel Horse Formulations LLC also may terminate or suspend this Agreement, at any time, without notice, and accordingly deny you access to the site, if in Steel Horse Formulations LLC sole discretion you fail to comply with any term or provision of this Agreement or your use is harmful to the interests of another user or Steel Horse Formulations LLC or its affiliates. Upon any termination of the Agreement by either you or us, you must promptly destroy all materials downloaded or otherwise obtained from this site, as well as all copies of such materials, whether made under the terms of use or otherwise.

You agree that Steel Horse Formulations  LLC . may terminate or suspend your access to all or part of this site, without notice, for any conduct that Steel Horse Formulations LLC , in its sole discretion, believes is in violation of these Terms of Use or any applicable law or is harmful to the interests of another user, Steel Horse Formulations LLC or its affiliates.

Limitation of Liability
STEEL HORSE FORMULATIONS LLC. AND ITS AFFILIATES SHALL NOT UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING OUT OF, IN CONNECTION WITH OR RELATING TO THE USE OF OR INABILITY TO USE THIS SITE, INCLUDING WITHOUT LIMITATION ANY LIABILITY (I) AS A PUBLISHER OF INFORMATION, (II) AS A RESELLER OF ANY PRODUCTS OR SERVICES, (III) FOR ANY DEFECTIVE PRODUCTS, (IV) FOR ANY INCORRECT OR INACCURATE INFORMATION, (V) FOR ANY UNAUTHORIZED ACCESS TO OR DISCLOSURE OF YOUR TRANSMISSIONS OR DATA, (VI) FOR STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SITE, OR (VII) FOR ANY OTHER MATTER RELATING TO THIS SITE OR ANY LINKED SITE. THIS IS A COMPREHENSIVE LIMITATION OF LIABILITY THAT APPLIES TO ALL DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS, LOSS OF GOOD WILL, LOSS OF USE, LOSS OF DATA, COST OF PROCURING SUBSTITUTE GOODS, SERVICES OR INFORMATION, LITIGATION OR THE LIKE), WHETHER BASED ON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT (INCLUDING WITHOUT LIMITATION NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE, EVEN IF THE USER ADVISES OF THE POSSIBILITY OF SUCH DAMAGES. THE LIMITATIONS OF LIABILITY SET FORTH HEREIN ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN ENERGETIC NUTRITION, INC. AND THE USER. THE PRODUCTS, INFORMATION AND SERVICES OFFERED ON AND THROUGH THIS SITE WOULD NOT BE PROVIDED WITHOUT SUCH LIMITATIONS. BECAUSE THE LAWS OF SOME STATES MAY NOT ALLOW FOR THE EXCLUSION OF CERTAIN DAMAGES, IN SUCH STATES LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.

Notwithstanding the foregoing, the sole and entire maximum liability of Steel Horse Formulations  LLC. and its affiliates for any reason, and your sole and exclusive remedy for any cause or claim whatsoever, shall be limited to the amount paid by you for any product, information or service purchased by you from Steel Horse Formulations  LLC, on this site.

You agree to indemnify, defend and hold harmless Steel Horse Formulations  LLC . and its affiliates against all claims, demands, causes of action, losses, expenses, damages and costs, including without limitation any reasonable attorneys' fees, resulting or arising from or relating to your use of or conduct on the site, any activity related to your account by you or any other person, any material that you submit to, post on or transmit through the site, your violation of these Terms of Use, your infringement or violation of any rights of another, or termination of your access to this site.

Applicable Law; Jurisdiction
This Agreement shall be governed by and construed in accordance with the laws of the State of Arizona without regard to choice of law rules. Each user agrees to submit to personal jurisdiction in the State of Arizona and further agrees that any cause of action arising from or relating to the use of this site or this Agreement shall be brought exclusively in Federal or State Courts Maricopa County, Arizona, USA.

Severability; Interpretation
If any provision of this Agreement shall be deemed unlawful, void, or for any reason unenforceable by a court of competent jurisdiction, the validity and enforceability of any remaining provisions shall not be affected. When used in this Agreement, the term "including" shall be deemed to be followed by the words "without limitation."

Entire Agreement
This Agreement constitutes the entire and only Agreement between Steel Horse Formulations LLC, and each user of this site with respect to the subject matter of this Agreement and supercedes any and all prior or contemporaneous Agreements, representations, warranties and understandings, written or oral, with respect to the subject matter of this Agreement. You agree to review this Agreement prior to your use of this site and your use of this site shall be deemed acceptance of and assent to this

Agreement by you.

Changes to Terms and Conditions Agreement
Steel Horse Formulations  LLC. may, in its sole discretion, amend this Terms and Conditions Agreement from time to time. Please check this Agreement area periodically for changes. Use of this website after any modification implies that you consent to this Agreement as modified.

Miscellaneous
The failure of Steel Horse Formulations LLC. or its affiliates to insist upon strict adherence to any term of this Agreement shall not constitute a waiver of such term and shall not be considered a waiver or limit that party's right thereafter to insist upon strict adherence to that term or any other term of this Agreement. You agree that regardless of any statute or law to the contrary, any claim of cause of action arising from or relating to use of this site or this Agreement must be filed within one (1) year after such claim or cause of action arose, or will be forever barred. The "No Warranty - Disclaimer" and "Limitation of Liability" provisions of this Agreement are for the benefit of Steel Horse Formulations. and its affiliates as defined herein, and each of these individuals or entities shall have the right to assert and enforce these provisions directly against you on its own behalf.

With the prior agreement of Steel Horse Formulations LLC ., any claim, dispute or controversy arising or concerning this site and/or this Agreement shall be decided by binding arbitration with the Rules of the American Arbitration Association and any such arbitration pro brought and held in Maricopa County, Arizona USA. The decisions of the arbitrators shall be conclusive upon all parties involved and judgment upon any award of the arbitrator by any court having competent jurisdiction. This provision shall be specifically enforced by a court of competent jurisdiction.

If you have additional questions about or Terms and Conditions Agreement, or would like further information on this topic, please feel free to Contact us.

PRIVACY & SAFETY

We value the trust you place in Steel Horse Formulations, LLC. Your privacy and the protection of your personal information are among our primary concerns. Our Privacy and Security Policy will assist you in understanding what information we gather about you, how we use it, and the safeguards we have in place in order to protect it.

Below are the guidelines we use for protecting the information you provide us during your experience with our company through any means, such as when you order from our website, when you email us, when we speak with you over the telephone or via live chat, and if you post to one of our message boards.

This Privacy and Security Policy sets forth the Agreement between Steel Horse Formulations, LLC, Inc. and its affiliates ("www.steelhorseformulations.com.com" or "Serraquin.com" or "we") and each user ("you" or "user" or "customer") governing the use by you of this site. Please read this Agreement carefully before using this site. By using this site, you signify your assent to this Privacy and Security Policy Agreement. If you do not agree to the terms and conditions contained in this Privacy and Security Policy Agreement, you may not access or otherwise use this site. This Agreement applies to any transaction or relationship between the parties, including those related to the use of this website and/or the purchase and sale of merchandise through this website or from Steel Horse Formulations, LLC by other means, including email, telephone, fax, live chat communication, and postings to the Steel Horse Formulations, LLC blogs.

Please also read our Shipping and Ordering Policy and International Shipping and Ordering Policy pages for further policies on Shipping and Handling, Payment Methods, the Ordering Process, our Return Policy, and more. These pages also govern the use by you of this site, and by using, accessing or ordering from this site you indicate your acceptance of all terms contained therein.

Please also read our Terms and Conditions Agreement page. This page also governs the use by you of this site, and by using, accessing or ordering from this site you indicate your acceptance of all terms contained therein.

Information We Collect.

Steel Horse Formulations, LLC gathers from you the information needed to provide superior service in getting your order to you. When you purchase items from our website, we will ask you to voluntarily provide certain personally identifiable information, such as, your name, address, telephone number, e-mail address, and credit card number. We need this information to process and fulfill your order and to notify you of your order status.

When you place your first order, we will include you in our list of customers who receive our Newsletters and other information via email. Our newsletter generally includes an article on a health-related topic, and offers on merchandise which we believe may be of interest to you. We may also email you with special offers available only to our customers or those on our mailing list. If you wish to be removed from our mailing list, please contact us.

When you visit our website, we use tracking technologies to collect non-personal information about your visit. Our web server automatically collects anonymous click-stream information such as which pages you visit on our site, the length of time of your visit, which browser you used to view our site and any search terms you have entered to reach our site. This information is used to help our webmasters and marketers understand the behavior of visitors to our website and understand the effectiveness of the information we provide. We keep this information for our internal use; we do not share it with others. This information is in no way tied to your personal information, including your email address. No sensitive or personally identifiable information is collected by the tracking technology.

Our Secure Ordering Process
Steel Horse Formulations , LLC uses Secured Sockets Layer 256-bit(SSL) technology to ensure the privacy of your personal information. When you make an online purchase, our advanced security technology encrypts and scrambles your personal data (including your name, delivery and e-mail addresses and credit card number) before it is sent to us, making it virtually impossible for anyone other than Steel Horse Formulations, LLC. to read it. To further protect your information, we utilize systems to restrict employee access to your information. Unless specifically authorized by you, no outside party is able to access or receive any of your personal customer information.

To make sure you are accessing our secure server before you submit personal financial information, look at the right of the location bar, or lower left or right corner of your browser in older browsers. If you see a closed lock or an unbroken key (depending upon your browser), the SSL is active. To double-check for security, look at the location line or your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https." Some browser versions and some firewalls do not permit communication through a secure server like the ones we use at Steel Horse Formulations. If for any reason you cannot access the secure server, please feel free to place your order with us by phone at 1.877.378.1178 toll free.

It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer. Biomedic Labs wants you to feel completely comfortable. If you have more questions about our security systems, please call us and we will be happy to help you.

Secure Credit Card Shopping
You can shop at www.steelhorseformulations.com online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 2004, to offer safe and secure credit card and electronic check transactions for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks. The company adheres to strict industry standards for payment processing, including:

128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

Industry leading encryption hardware and software methods and security protocols to protect customer information.

Compliance with the Payment Card Industry (PCI) Data Security Standard.
For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy. steelhorseformulations.com registered with the Authorize.Net Verified Merchant Seal program.

Steel Horse Formulations also provides you the customer with additional security while shopping online by using Geotrust SSL. SSL certificates from GeoTrust® are the ultimate online security and trust solution delivering both 256-bit encryption and the True Site™ trust mark providing third-party website identity validation. Steel Horse Formulations also ensure security while surfing our pages with McAfee Security. 

Steel Horse Formulations  visitors can interact confidently with our McAfee Secure certified site knowing they're regularly tested for malicious behavior and security breaches.

Optional Ordering Methods
If you feel more comfortable ordering by phone, you may place your order by calling us during customer service hours. You may also prepare a Fax Order on our website, write your credit card information on the order, and fax it to us. Additionally, you can pay by check or money order via a Mail Order you prepared on our website, or send us a Wire Transfer, Western Union, or Money Gram. See our Contact page for our telephone numbers, customer service hours, and mailing address. 

Credit Card Fraud Protection
Almost all major credit card companies protect cardholders against fraud. Steel Horse Formulations  takes all necessary steps and security measures to give you the peace of mind that you are shopping securely.

Registering with a Username and Password
You can personalize your experience at Steelhorseformulations.com by registering with a Username and Password. By registering with a username and password, you will have the convenience of reordering without having to enter your personal information (except your credit card details) again. You can then view the status of any current order and your entire order History. You can also review, maintain, or delete your Account information at any time. Your information is secure and is accessible by using a password that you select. If you forget your password, we are able to retrieve it for you. To register with a Username and Password at steelhorseformulations.com, view your order history, or to modify your personal information, click on the 'My Account' link at the top of this page.

Use of Cookies
Our website uses cookies to store information between your visits to our site and for the duration of the visit, also known as a session. Cookies are a mechanism to remember information about a visitor when he or she navigates from one web page to another. Our website uses cookies to hold users' unique session identifiers, allowing our web server to serve correct information back to the user. Such information includes the user's shopping cart items, or whether he or she is logged in when requesting to view or modify personal information, including your email address, which may have been stored in our database in the past. Our website cookies do not hold any personal identifiable information. Disabling or rejecting cookies will prevent users from adding items to the cart and checking out; however, standard browsing on our website does not require cookies.

When You Email Us
We provide email links on our Contact page that allow you to contact us directly with any questions or comments you may have. We read every message received and try to reply promptly to your communication. The information you send us is used to respond directly to your questions and comments. We also keep your email correspondence on file so that we may better serve you should you have additional questions in the future. Your personal information is shared with third parties (such as manufacturers to help answer your question) only with your explicit permission.

Our Privacy Policy
We do not sell, trade, or rent your personal information to third parties - ever! All information we gather is for the purpose of providing you with excellent customer service. This includes the use of various systems to process your credit card information and to prepare a shipping label for your order. We use your email address internally for correspondence regarding your order and shipping, and to answer your questions.

Miscellaneous
Steel Horse Formulations would like to inform you that anytime you click on links which take you to third-party websites, you will be subject to the third parties' privacy policies. While we support the protection of our customer's privacy on the internet, Steel Horse Formulations, LLC expressly disclaims any and all liability for the actions of third parties, including but without limitation to actions relating to the use and/or disclosure of Personal Information by third parties.

Changes to Privacy and Security Policy
Our Privacy and Security Policy is subject to change at any time. Please check this Policy periodically for changes. Use of this website after any modification to this Policy implies that you consent to this Policy as modified.

If you have additional questions about or Privacy and Security Policy, or would like further information on this topic, please feel free to Contact Us.

When you visit our website, we use tracking technologies to collect non-personal information about your visit. Our web server automatically collects anonymous click-stream information such as which pages you visit on our site, the length of time of your visit, which browser you used to view our site and any search terms you have entered to reach our site. This information is used to help our webmasters and marketers understand the behavior of visitors to our website and understand the effectiveness of the information we provide. We keep this information for our internal use; we do not share it with others. This information is in no way tied to your personal information, including your email address. No sensitive or personally identifiable information is collected by the tracking technology.