SHIPPING & REFUNDS
What is your free Standard Shipping method?
For U.S. orders with a value of over $130 we offer free Standard Shipping. Your order will be processed quickly and will be shipped via USPS Priority Mail. Transit time ranges from 1 to 4 days. You will receive an email that identifies the shipping method and tracking number used for your order. Insurance may be added to your shipment, which may require your signature.
What are your shipping and handling charges?
Our shipping charges are based on your location and the weight of the package. Our complex calculations are designed to charge you as close to the actual cost of shipping as possible. To determine the shipping charges and options for your order, choose your products from our website, enter your shipping information in our Checkout process, and you will be given a few shipping options and costs to choose from.
What shipping methods do you offer?
Shipping Method Shipping Days(Business) Insured Tracking
USPS PRIORITY MAIL 1-3 BUSINESS DAYS
USPS EXPRESS MAIL1-2 BUSINESS DAYS
UPS STANDARD3-5 BUSINESS DAYS
UPS 2-3 DAYS 2-3 BUSINESS DAYS
UPS OVERNIGHT 1 BUSINESS DAY
USPS PRIORITY MAIL
The most popular shipping method chosen by our customers in the U.S. is Priority Mail, shipped via United States Postal Service. Priority Mail has a Delivery Confirmation number. You will be emailed your delivery confirmation number and a quick link to see the shipping and delivery status of your package online. Priority Mail usually arrives in 1 to 3 days, depending on how far you are from us in northern California. Alaska and Hawaii can take longer. Priority Mail is not automatically insured, though we often insure larger orders.
Our experience with Priority Mail transit times tell us delivery transit times, though not guaranteed, will likely be:
Western states - 1 to 2 BUSINESS DAYS
Central states - 2 BUSINESS DAYS
Eastern states - 2 to 3 BUSINESS DAYS
USPS EXPRESS MAIL
The other option we offer for all orders is Express Mail, shipped via United States Postal Service. Express Mail has a Tracking number which will show most activity during the package's journey. Packages usually arrive in 1 to 2 business days from our location in Northern California, and is automatically insured. You will be required to sign for any insured package, unless you instruct us to send without signature. However, If you choose no signature, you will be responsible if the package is lost or stolen.
We also offer UPS Ground/Home Delivery, which is a cost effective method for heavier orders. You may be given this additional option upon checkout. Transit time is 1 to 9 days depending upon your location. We do not offer UPS Ground to Alaska, Hawaii, Puerto Rico, US Territories, or APO/FPO addresses, so it will not be offered to these destinations. UPS does not ship to PO Boxes, so please provide a physical address when choosing this method.
UPS OVERNIGHT, 2ND DAY AIR, or 3RD DAY AIR
Upon request, we can ship UPS Overnight, 2nd Day, or 3rd Day. However, as you can see from the above delivery time estimates, Priority Mail is often just as quick as more expensive methods, though delivery time is not guaranteed.
To indicate that you wish a UPS method of shipping, type your request in the Customer Notes section of your order, or email or call us as soon as possible after placing your order. In most circumstances, if your order and full instructions are received by 3pm EST (2PM PST), we will ship your order the same day. Please indicate the service you want. If you choose UPS, the new shipping charge will replace the one calculated with your order.
If you know what method you want, and approve the approximate cost, please indicate so on your order or your email - knowing exactly what you want saves time in communication, which is vital when you want your package sent via an express method.
EASY RETURN POLICY
We do hope that you have enjoyed your online shopping experience and sincerely appreciate your business with STEEL HORSE FORMULATIONS. In order to keep our prices consistently competitive, we find it necessary to implement the following guidelines for returning merchandise.
WHAT IS YOUR RETURN POLICY?
Unfortunately, we cannot accept returns once merchandise has been opened. However we are a company that understands there may be circumstances that may arise and will take those into consideration. We strongly encourage you to read the ingredients and precautions of each product thoroughly before ordering. Please inspect your product before opening, and contact us immediately if you suspect a problem with the quality of the product. See the next topic to return unopened merchandise.
WHAT IF I NEED TO RETURN UNOPENED MERCHANDISE?
ORDERS SENT WITHIN THE U.S.
You may return any UNOPENED PRODUCT in its original condition** WITHIN THIRTY (30) DAYS of receiving the order for a refund or credit, less a 10% restocking fee. You will not be refunded for shipping. Shipping charges will only be refunded if the return is due to our error.
Contact us via email, telephone, or live chat to obtain authorization to return your order. You must write the Return Authorization number on the outside of your package. All returns should be accompanied by a copy of your sales receipt packing slip or the order number, and must be returned within the 30 day time period. After your return has been received it will take a few days to process. If you originally ordered using a credit card, refunds will be applied to your credit card. If you paid by check or money order, a refund check will be mailed to you. As an option, you may also apply the credit to your account with us to be used toward future purchases.
NOTE: Credits and refunds for returns are subject to our acceptance of the condition** of the goods returned. A Return Authorization number is not a guarantee that a credit will be issued. Mail returns to STEEL HORSE FORMULATIONS. at the address shown on our Contact page.
Merchandise that is returned to us for reasons of "Refused" or "Unclaimed" are subject to our 10% restocking fee. Shipping charges will not be refunded. If a package is returned due to our error in shipping address, we will reship to you.
ORDERS SENT OUTSIDE THE U.S.
We are sorry, but we do not offer credits or refunds on products shipped OUTSIDE OF THE U.S. for any reason. Nutritional products need to be stored at proper temperatures. The condition in which a package has traveled when returned to us cannot be known, and therefore the product can not be restocked.
**ORIGINAL CONDITION: Nutritional products are susceptible to damage from heat and cold. We can only accept returns when the product has been kept at the proper temperature and in dry conditions. Do not leave your products unattended in your automobile or other hot or extremely cold environments. It is very apparent when a bottle has been exposed to too much heat or cold. If we receive returned products with evident damage, we will be unable to issue a refund or credit, even if you have received a Return Authorization number. We appreciate your understanding about this policy, as we know you would not to receive a restocked product in which the quality is questionable.
Steps 1,2,3 for Easy Return
Contact our returns department at 877.378.1178 to obtain a return authorization number. Should you call outside of normal business hours, please leave a detailed message regarding the return including your name, telephone number and order number.
Package your item(s) securely.
Take the package to your local post office. or Request a UPS Call Tag from STEEL HORSE FORMULATIONS and the item will be picked up from your business or home. *There is a fee for this service and we will deduct this fee from your return credit amount.
Upon receipt of the returned merchandise, we will inspect the item and begin the refund process. The amount refunded is calculated using the original purchase price of the item and tax (if applicable), less the 10% restocking fee. Shipping will not be refunded; Return shipping is the responsibility of the customer.
Please note, these policies are in place so that we can offer you the highest quality merchandise at competitive prices. While we do provide detailed information about each product on our website, we understand you may have additional questions. Prior to your purchase, feel free to call and speak with one of our knowledgeable customer service representatives about any of our products. This will help eliminate unnecessary returns and fees and ensure that you, as our valued customer, receive the proper item.